This website is owned and run by Cloudineering, Inc.
2035 Sunset Lake Road,
Suite B-2, Newark,
TrulyWP is a product of Cloudineering, Inc.
At TrulyWP we care about your privacy and believe in transparency. We only collect personal information necessary to deliver our services and we handle it carefully and sensibly.
1. Collection of Information:
When you access and browse the Site, we will collect the following information from you:
Contacts – we will receive and store any information you enter on our Site. Our Site uses forms to collect your personal information including your name, address, telephone number, email address so you can place orders, request information, get support and use our services.
Payments and billing information – when signing up for any of our services, products, or programs, we request additional personal and payment information such as your name, credit card information, PayPal or relevant service, billing address, personal, government or TAX identification number or other information including but not limited to certificates, tax declarations, forms, payment documents and other relevant documents.
Information we receive from your use of our services or third-parties
Automated information – when you visit our website we receive and collect information, which may in certain circumstances constitute personal information and which includes your IP address, referral URL, exit URL, browser software, operating system, date/time and/or clickstream data.
Website Analytics tools – We use analytics services by third parties to collect information about the use of this Site, such as the number of visits, pages visited, the popularity of certain content. Analytics tools use tracking technologies (like cookies) to recognize your device and compile information about you. They collect information such as what pages you visit and how much time you spend on these pages, the IP address assigned to you, what operating system and web browser you use, and what site you visited prior to visiting our website.
Information Logs – when you visit the Site, view content provided by us, use our services, use our Chat service, ask us a question, request technical assistance in regards to our services, send us an email or participate in a contest or survey on our website, we automatically collect and store certain information in log files. This includes your IP address, URL, referral URL, exit URL, browser software, operating system, date/time, requests type to our Site and error responses returned by our Site or Services.
Information collected by our clients – Our clients may collect personal data in connection with the Services we provide to them.TrulyWP’s customers control the personal data they collect, and TrulyWP will not use or disclose that personal data except as authorized or directed by the client in the course of our provision of the Services. If your personal data is controlled by one of our clients and you have concerns about the way that data is managed, please contact that client directly.
Other information – we also receive and store any information that you provide on our Site, our Chat service, any forms on our site, email, telephone, or any other type of communication with our team or related to the provisioning of our services. Whenever you contact us, we will record the ticket, chat or call to ensure we have an accurate record of all communication, which is needed to provide our services and to support any action taken by our team as a result in the event of a dispute over our response.
2. How we utilize information the Information you provide:
Contact information – This is used mainly to contact you regarding the progress of your orders, status of the services, functionality changes to our products and our Site, and – where you have opted in to receive such information – other/new services, and/or special offers/newsletters we think you might find useful, we use email, telephone, and/or text message, as well as to inform you about hosting account issues, service interruptions or updates, service improvements or new products in accordance with our Terms of Service and applicable law.
Payment and billing information – we need it together with your contact details, to open a Client account for you to process your orders and renewals, to enter into a contractual agreement for any Services, to invoice you and to fulfill our legal obligations for tax calculations.
Information we receive from your use of our services or third-parties
We collect, store and use the information that we receive from your use of our services or third-parties for the following reasons:
Automated information – to diagnose problems with our servers, to administer our Site and services. This is not linked to any personally identifiable information, except if necessary to prevent fraud or abuse on our Site and systems.
Analytics tools – to improve services on our Site.
Information Logs – for diagnosing problems, administering our Site and resolving issues.
Other information – to maintain your account and purchased products, to have an accurate record of any inquiries in case of a dispute and to identify certain characteristics that could help us optimize and improve our products and services.
3. Compliance With Legal Or Law Enforcement Requests
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. When permitted, we will disclose to any customer that is the subject of a government investigation and any data requests pertaining to customers’ Personal Information and/or hosted data.
The security of your Personal Information is important to us, and we use generally accepted security measures to protect against the loss, misuse or alteration of the information under our control, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We strive to use commercially acceptable means to protect your Personal Information, but we cannot guarantee its absolute security.
5. What Happens to Your Personal Information When You Terminate Your Account?
When your account is terminated (either voluntarily or involuntarily) all of your Personal Information is deleted and/or anonymized. However, deactivation of your account does not mean your Personal Information has been deleted from our database entirely. We may keep your Personal Information for as long as reasonably required to meet the purposes described herein. Additionally, we will retain this information as required by law, as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Information. You may access, correct, or request deletion of your personal information by contacting us at firstname.lastname@example.org